Returns & Refunds
You may contact Pione within 30 days of delivery to request a return.
Return eligibility
Items must be returned in their original condition and packaging, with all included parts. Used personal-care or grooming products may not be eligible for return unless they arrived defective, damaged, or incorrect.
How to request a return
Email support@pione.us with your order number and reason for the request. Do not send a return before receiving return instructions.
Damaged or incorrect items
Contact us promptly and include clear photos of the item and packaging so we can review the issue.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or payment provider may require additional time to post the refund.
Non-refundable costs
Original shipping charges and return shipping may be non-refundable unless the item arrived damaged, defective, or incorrect.
Pione is an online store operated by ELBAMARO LLC. Questions can be sent to support@pione.us.