Frequently Asked Questions
Shopping with Pione
Where do you ship?
Pione currently ships to eligible addresses within the United States. Availability for your address is confirmed at checkout.
How do I get free shipping?
Free Standard Shipping is available when the merchandise subtotal, after discounts and before taxes, is $50 or more. Orders below $50 have a $4.95 Standard Shipping charge.
When will my order arrive?
Processing and delivery estimates vary by product and destination. The applicable information appears on the product page, at checkout, or in your order confirmation.
Will I receive tracking?
When tracking is available, we send it to the email used at checkout after the item ships. Tracking may take time to update after the carrier receives the package.
Can items arrive separately?
Yes. Items in one order may be fulfilled separately and can have different tracking numbers. You will not be charged extra solely because an order ships in multiple packages.
Can I return an item?
You may request an eligible return within 30 calendar days after delivery. Review our Return & Refund Policy for conditions, return costs, and instructions. Contact us before sending anything back.
Can I change or cancel an order?
Contact support@pione.us as soon as possible. We will try to help before fulfillment begins, but changes cannot be guaranteed after processing starts.
How can I contact Pione?
Email support@pione.us or use the contact form. Include your order number for order-related requests.